FREQUENTLY ASKED QUESTIONS

Storing With Us

Our 1-Year Rate Guarantee
Many storage companies advertise a low introductory rate, only to increase your rent after 3–6 months once you're settled in. We believe there’s a better way. That’s why we guarantee your rate will not increase for at least 12 months from your move-in date. If a rate adjustment becomes necessary after that period, we strive to keep any increase fair and aligned with current market rates for comparable units. Best of all, your new rate receives its own 12-month guarantee, so you’re always protected from frequent increases.
  • Family-owned and operated for over 35 years
  • Dedicated on-site Resident Manager at every location
  • Competitive pricing paired with premium customer service
  • Clean, secure, and professionally maintained facilities

Moving In & Moving Out

Yes. Insurance is required at all of our facilities. As we like to say: If it’s worth storing, it’s worth insuring.

Storage insurance helps protect your belongings from unexpected events such as weather-related damage or other unforeseen circumstances. While our facilities are secure and well-maintained, insurance provides valuable peace of mind.

We offer affordable insurance options, or you may provide proof of coverage through your homeowner’s or renter’s insurance policy. For more information on what insurance options we offer please contact us.
Yes, Canyon Gate, Peace Way, and North Valley locations all offer U-Haul trucks and trailers.  Please contact any location to secure your rental.
Our online Size Guide can help you choose the right unit for your storage needs. If you need additional assistance, our staff is happy to help.
You may move out at any time; however, we request at least two weeks' notice whenever possible.

Please note that rent is not prorated beyond two weeks after your billing date. To maximize the value of your rental period, we recommend moving out near the end of your paid month. If you have questions about your move-out date, contact your location and we’ll be happy to assist.

Security & Services

Security is one of our top priorities. As technology advances, so do we. Features may vary by location but typically include:

  • 24-hour digital video surveillance
  • Access controlled buildings
  • Individually alarmed units
  • Individual gate access codes
  • Computer-controlled gate entry
  • Perimeter fencing
  • Well-lit properties
Yes, at most locations.

For office tenants, select locations can receive and hold limited package deliveries. Please contact your location to discuss your specific needs.

Payments & Discounts

We accept:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Cash
  • Checks
  • ACH bank transfers

Payments can be made online through your tenant portal, via SMS text, or automatically through AutoPay. We highly recommend enrolling in AutoPay to avoid missed payments.
Yes. We send both email and text message reminders before late fees are assessed. Our goal is to help you avoid fees, not collect them.
Yes. We proudly offer a 10% discount for:
  • First Responders
  • Active-Duty Military
  • Veterans
  • Seniors (65+)

Please ask our team for eligibility details.
Yes. Refer a new friend or family member and you will receive a credit to your account. Bringing in a commercial client? You will receive a $100 credit off your next month's rent. For residential clients you will receive a $50 credit when they rent a storage unit. Contact us for complete program details.

Facility Maintenance & Storage Rules

Our in-house maintenance team regularly services every property. This includes:
  • Routine property inspections
  • Pest control treatments
  • Rodent prevention measures
  • General repairs and upkeep

We take pride in maintaining clean, safe, and attractive facilities. If you notice a maintenance concern, please let us know right away.
For safety reasons, the following items are prohibited:
  • Explosives
  • Flammable liquids
  • Toxic or hazardous materials
  • Perishable food items
  • Plants
  • Animals
  • Illegal or stolen property

If you have questions about a specific item, simply check with us.

Rental Information

Rent is due on the first day of each month for all locations, except our Encinitas location, where rent is due on your move-in anniversary date each month. If you are enrolled in AutoPay, your payment will be automatically processed on your scheduled due date.
To rent a storage unit, you will need:
  • A valid government-issued photo ID (driver’s license, passport, or state ID)
  • Proof of insurance (if using your own policy)

Please see the Insurance section above for additional information.
You can reserve a unit up to two weeks in advance to secure availability. Contact your preferred location for current reservation policies and timelines.
Yes. Customers are welcome to prepay for multiple months in advance. Contact your location for available prepayment options.
All rentals are offered on a convenient month-to-month basis, giving you the flexibility to store for as little or as long as you need.

Customers may also choose to prepay for multiple months if desired

Have more questions? Contact Us.